1. Policy Commitment
AU Online Pty Ltd ATF AU Online Trust (ABN 26 551 788 034) (“We/Us/Our”) recognises the importance of privacy issues. This Privacy Policy outlines how we manage, collect, use and disclose Personal Information.
By continuing to use this website and providing Personal Information to us, you are accepting and consenting to the practises described in this Privacy Policy.
Our collection, use and disclosure of Personal Information is governed by the Privacy Act 1988 (Cth) (“Privacy Act”). This Privacy Policy describes how we manage Personal Information in accordance with the requirements of the Privacy Act.
2. Personal Information
We provide pharmaceutical and other health and beauty related goods and services to the public. In providing these goods and services, we may collect, use and disclose Personal Information. Personal Information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not.
The types of Personal Information we collect and hold may include the following:
- name and contact details;
- payment details;
- communication between you and us;
- information contained in an application form or other documents;
- activity with our digital or online services; or
- any other information we are required to collect by law.
3. Collection of Personal Information
We will only collect your Personal Information where it is reasonably necessary for or directly related to the conduct of our functions or activates. We will typically collect Personal Information in the course of providing goods and services to customers and in other dealings with those customers and prospective customers. We may also collect Personal Information as we determine necessary from time to time for any purpose in connection with the general conduct of our business.
Where we collect your Personal Information, we will only do so by lawful and fair means and not in an unreasonable intrusive way. Where we collect your Personal Information, and it is reasonable to do so, we will collect it directly from you. There may be times where we receive or collect Personal Information from a third party.
4. Use and Disclosure
We collect your Personal Information so that we can use it for our functions and activities which may include the following:
- activating your account;
- processing your order;
- providing refunds or discounts;
- confirming your identity;
- addressing any feedback or complaints
- sending marketing materials; or
- complying with relevant law, regulations or codes.
The Personal Information we collect may be disclosed to the following:-
• any entity to which we are required or authorised by or under law;
• to third parties that you have been informed of; or
• to our business associates or others.
If information is provided to the above we will prohibit them from using your Personal Information except for the specific purpose that we have provided it.
5. Cross Border Disclosure
We will only transfer Personal Information overseas if:
- the transfer is necessary;
- you consent to the transfer;
- the transfer is for your benefit; or
- we have taken reasonable steps to ensure the information transferred will not be held, used or disclosed by the recipient inconsistently with the Privacy Act.
6. Sensitive Information
Sensitive Information is any information about a person’s racial or ethnic origin, political opinions, religious or philosophical belief or affiliations, membership of a professional trade association or union, sexual orientation, criminal record, health information or genetic information.
We will not collect, use or disclose Sensitive Information about you unless it is necessary and we have your consent except if we are legally required to collect, use or disclose that information.
7. Storage and Security
We will take all reasonable measures to ensure that your Personal Information is stored safely to protect it from misuse, loss, unauthorised access, modification or disclosure including electronic and physical security measures.
Once practicable after we no longer need your Personal Information we will destroy or de-identify the information in accordance with the Privacy Act.
8. Access to Information
You may access the Personal Information we hold on you, upon making a written request. We will endeavour to acknowledge your request and provide the information, except where restricted by the Privacy Act.
We will take all reasonable steps to ensure that your Personal Information is accurate and up to date. If you believe the Personal Information we hold is inaccurate or out of date, please contact us immediately by sending an email to pharmacy@aumenshealth.com.au
9. Changes to the Privacy Policy
We may amend this Privacy Policy from time to time. If we do so, we will ensure an updated version of the Privacy Policy is always available so you can be aware of how we manage your Personal Information.
10. Internet Access
When accessing our website or social media accounts, our internet provider may make records of your visit and log the following information:
- your IP address;
- your top level domain name;
- the date and time of your visit to our website;
- the pages you accessed and documents downloaded;
- the pages you accessed and documents downloaded;
- the previous site you visited; or;
- the type of browser you are using.
11. Further Information and Complaints
If you have any feedback, require further information or wish to make a complaint about the way we have dealt with your Personal Information, please contact us below:-
VGR AU Pharmacy
27-29 Industrial Avenue
Molendinar, QLD Australia 4214,
Phone: 1300 934 785
Email: pharmacy@aumenshealth.com.au
We will make all reasonable attempts to respond to your request or complaint. If you are not satisfied with the outcome, you may also be referred to a number of services as set out below:
- Office of the Australian Information Commissioner on 1300 363 992; or;
- Information Commissioner on the OAIC website at http://www.oaic.gov.au/;
Terms and Conditions
1. Information Disclaimer
By using this website you agree to be bound by the Terms and Conditions following. Please read them carefully before accessing or using the website as usage is subject to these Terms and Conditions. Information and statements displayed on this website are not intended to diagnose, treat, cure or prevent any disease. We do not warrant that the information contained on this website is accurate, reliable, complete, current, virus-free, error-free or complies with any legislation or regulations other than those in Australia. All information contained on this website, including information relating to medical and health conditions, products and treatments is for informational purposes only. You agree that we have no liability (direct or indirect) with respect to any claims arising from the use of the information on this website however arisen.
The information contained on this website is not intended nor is it implied to be a substitute for professional medical advice or any information contained on or in any product packaging or labels. Always seek the advice of you pharmacist, general practitioner, other medical practitioner or qualified health provider when starting any medical treatment, continuing with medical treatment or with any questions you have regarding yours or any other parties medical condition.
2. Copyright and Trademark
The copyright on this website and the information, images, design and text on this website, are owned by us. You acknowledge that this website contains content, audio, video clips and software that are protected by copyrights, trademarks or other intellectual property rights and that these rights are valid and will be protected in all forms, media and technologies which exist now or are developed in the future. You may use the content of this website only for the purpose of shopping on this website or placing an order and for no other purpose. No material from this website may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this website that violate copyright, trademarks or other applicable laws could result in criminal or civil penalties.
3. Security and privacy
Users acknowledge that their access to the website may be monitored and tracked by us by the use of cookies and/or retailer IDs. We do not sell, rent or give away user information (including phone numbers and e-mail addresses). This information is highly respected and is only used to assist us in providing you with valued services. Any information provided by users or their browsers (including cookies) will be for our use only. We will not disclose personal information about users or their browsing habits to any other third party, unless users give us express permission to do so, or unless required to do so by law. We may disclose aggregated information about users in general and statistics related to this website to others, but in doing so, will not disclose information about any particular individual. Notwithstanding the above, users acknowledge that transmissions to and from this website may be monitored, intercepted or modified by other parties.
4. Third Party Websites
This website may contain links to other websites controlled by third parties. We are not responsible for any content on third party websites nor do we endorse or approve of such websites. If you choose to visit third party websites, you do so at your own risk and should make your own enquiries before relying on any content contained on such websites. We make no representations about the quality or accuracy of material available on third party websites or that such material does not infringe the intellectual property rights of a third party.
5. Website availability
We do not warrant that this website will be available at all times. Users acknowledge that the website may be unavailable for a number of reasons, including due to matters beyond our control. You agree that we have no responsibility or liability to you or any other person in respect of any claims arising from this website not being available. We do not warrant that users’ access to the website will meet any particular performance criteria.
6. Stock Conditions
From time to time some items shown on this website may be out of stock. In such times please call our call centre and leave your details so they can advise when the product is back in stock. Unless otherwise specified, all prices quoted and sales transactions are in Australian Dollars and GST is included in sales where applicable.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price.
7. Warranties and Liabilities
This website is provided ‘as is’ and we exclude all warranties of any kind to the fullest extent permissible by law. We do not guarantee the accuracy or completeness of this website, any information or context on it, or that it is free of defects or viruses.
To the extent permitted by law we disclaim, without limitation, all liability for all damage, liability, costs or loss, including direct, indirect or consequential losses, however caused, in connection with your use of this website or your use of or reliance upon any of the information, services or materials contained in this website or provided by this website to you. Nothing in this clause is intended to modify any non-excludable statutory rights associated with the sale of products to consumers.
8.Communication from Us
As a condition of purchase we reserve the right to email you product alerts and special offers that we believe may be of interest to you. We respect your right not to receive these communications and if you advise us at the time of placing your order that you do not wish to receive these special offer and alert emails we will disable that functionality for your account. Each and every one of these communications will contain a clear link to unsubscribe. We assure you that once you have unsubscribed we will immediately remove your name from the communication list and will no longer send you these special offers and alerts, unless you choose to re-subscribe at a later date.
9. Conditions of Use
You must not:
(1) use the website in breach of any laws or infringe any third party’s rights or post to or transmit via this website anything which interferes with other users of this website;
(2) knowingly transmit any viruses or similar disabling or malicious code to this website;
(3) make any fraudulent enquiries or requests via this website;
(4) post or transmit any obscene, indecent, inflammatory or pornographic material or any other material that may defame or offends any person;
(5) interfere with or restrict the operation of this website;
(6) violate the security of any computer or other network or engage in illegal conduct via or through the use of this website; or
(7) otherwise use this website except in accordance with these Terms and Conditions.
10. Variation
We may change these Terms and Conditions from time to time. Any Amendment will be effective immediately. Your continued use of this website after any changes become effective constitutes your agreement to the new Terms and Conditions.